Report an Issue
If you encounter a technical issue while using Cell Annotation Platform, it's important to let us know so we can investigate and resolve it as soon as possible.
Please report any issues by contacting us at support@celltype.info and including the following details in your email:
0. "Something Went Wrong" Error
If you encounter an "Oops! Something went wrong" error, please follow these steps to report it:
- From the error page, click the "Show Error Details" button.
- Copy the error text.
- Paste the copied error text into your email.
This error message already includes technical details, such as your browser name and version, so you can skip the next section when reporting the issue.
1. Provide Your Browser Version
Different browsers may behave differently, so knowing which one you're using helps us replicate the issue. Please copy and paste the text below into your email:
Browser: ... OS:...
2. Describe Your Actions Leading to the Issue
Try to provide a step-by-step explanation of what you were doing when the issue occurred. For example:
- "I logged into my account, went to my profile, opened my draft, and then tried to upload a file."
- "When I clicked the 'Submit' button on the form, nothing happened."
Additionally, if possible, please include an approximate date and time when the issue occurred. The more details you provide, the faster we can identify the cause.
3. Attach a Screenshot or Video
If possible, take a screenshot or record a short video showing the problem and attach it to your email. Here’s how you can do it:
On macOS (MacBook, iMac, Mac Mini, etc.)
- Press command (⌘) + shift (⇧) + 5 to open the screenshot and screen recording toolbar.
- Choose "Record Entire Screen".
- Click "Record" to start capturing your screen.
- When finished, click the stop button in the menu bar or press command (⌘) + control (⌃) + esc.
- The recorded video will be saved to your Desktop or in the Movies folder.
On Windows (Windows 10 & 11)
- Press Win (⊞) + Alt + R to start recording using the built-in Xbox Game Bar.
- A small recording overlay will appear. Perform the actions causing the issue.
- Press Win (⊞) + Alt + R again to stop recording.
- Your video will be saved in Videos → Captures.
Alternatively, you can use Snipping Tool (Windows 11) or free screen recorder apps like ShareX.
We appreciate your help in improving our service! Our team will review your report and get back to you as soon as possible.
Email: support@celltype.info